FAQs

Felt


How long will it take for my felt items to be ready?

Due to the custom nature of my products, I don’t start production until payment has cleared. Once cleared it will be approx. 2-3 weeks depending on the volume of orders I currently have. Feel free to check in with me for a current turnaround times. Note: This does not include special design orders which can take up to 5 weeks.

Can you create a felt item based off things I already have in my child’s room?

Absolutely! Send me through as many pictures as you can and I’ll work to make the perfect addition to your theme.

Glassware

Is your glassware dishwasher safe?

My glassware is made from high quality outdoor weatherproof vinyl. Whilst there are numerous reports that you can wash them on the top shelf, I recommend hand wash only and a gentle wipe over the design to ensure the longevity of it.

Clothing

I noticed you use Big W and Best & Less branded tees, why is that?

Easy! The price of the tees and the high quality organic feel is what keeps me coming back. I strive to provide the best price for my customers whilst not compromising on quality.

Will my design come off in the wash?

Some smaller home businesses apply their designs using only an iron, whilst that might suffice for a once off wear. With me, you’re getting a high quality product. I use only the best vinyl and apply my design using a heat press which means you can wash your tee without fear of it peeling away which usually happens when applying with an iron.


Can I tumble dry?

In short no, it is not recommended to tumble dry. If you need to iron your tee, flip it inside out and iron on a low setting.

Other

I have an idea, can I run it by you?

Absolutely! I love custom orders. Message me on Facebook or email me and we can discuss.

Where are you based?

Sydney, NSW.

Afterpay

How long will it take for my order to be sent?

The same delivery times apply regardless of an Afterpay order or standard order. 

Returns

I changed my mind, can I get a refund?

A refund will be granted less 10% restocking fee.


Shipping costs

How much is postage?

Postage and handling will vary depending what you're purchasing. It charges by weight. For example if you purchase 1 money box it will be $9.95, 2 will be $14.95. This covers the packaging to give your items the best chance to arrive safely.

Breakage in post

My order arrived broken, what do I do?

Simply send me a photo of the item, if item is damaged beyond repair a replacement or refund will be issued. If item is slightly damaged you will need to send it back to us. Replacement or refund only after item is received back to Desiree Designs.

Package attempt delivery


If the courier company has attempted to deliver your parcel unsuccesfully (it requires signature on delivery) and it is returned to Desiree Designs, you will need to pay postage again to receive your item. No refunds will be given.

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