Tell me more about the process?
Bit of how long is a piece of string question.. There are multiple steps involved in making your epoxy items.. The very most important thing to remember is that you need to treat them the way you would a glass. Fragile.
You can find more information on the items in the product descriptions. The pricing varies depending what you're after.
What brand of clothing do you use?
I mostly use Ramo branded clothing, on the occasion I will use Big W/Best and Less brands.
Will my design come off in the wash?
Some smaller home businesses apply their designs using only an iron, whilst that might suffice for a once off wear. With me, you’re getting a high quality product. I use only the best vinyl and apply my design using a heat press which means you can wash your tee without fear of it peeling away which usually happens when applying with an iron.
Can I tumble dry?
In short no, it is not recommended to tumble dry. If you need to iron your tee, flip it inside out and iron on a low setting.
How long will it take for my felt items to be ready?
Due to the custom nature of my products, I don’t start production until payment has cleared. Once cleared it will be approx. 2-3 weeks depending on the volume of orders I currently have. Feel free to check in with me for a current turnaround times. Note: This does not include special design orders which can take up to 5 weeks.
Can you create a felt item based off things I already have in my child’s room?
Absolutely! Send me through as many pictures as you can and I’ll work to make the perfect addition to your theme.
Is your glassware dishwasher safe?
My glassware is made from high quality outdoor weatherproof vinyl. Whilst there are numerous reports that you can wash them on the top shelf, I recommend hand wash only and a gentle wipe over the design to ensure the longevity of it.
I have an idea, can I run it by you?
Absolutely! I love custom orders. Message me on Facebook or email me and we can discuss.
Where are you based?
How long will it take for my order to be sent?
The same delivery times apply regardless of an Afterpay order or standard order.
I changed my mind, can I get a refund?
A refund will be granted less 15% restocking fee, which covers payment fees. Personalised products can not be returned. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it arrives broken due to not packaging correctly, you will not receive a refund.
How much is postage?
Postage and handling will vary depending what you're purchasing. It charges by weight. There are 3 levels, tracked envelope $3,95.. $9.95 for smaller items and $14.95 for bulky items. This covers the packaging to give your items the best chance to arrive safely.
Breakage in post
My order arrived broken, what do I do?
Simply send me a photo of the item, if item is damaged beyond repair a replacement or refund will be issued. If item is slightly damaged you will need to send it back to us. Replacement or refund only after item is received back to Desiree Designs.
Package attempt delivery
If the courier company has attempted to deliver your parcel unsuccesfully and it is returned to Desiree Designs, you will need to pay postage again to receive your item. No refunds will be given.